Mohn & Komplane
Mobile phone contract ended this week but I renewed with Vodafone as my tariff with them couldn't be beaten. They sent me a new phone too - a Motorola V3X which is just too lovely (and has a 2 megapixel camera). Nice lady at Vodafone told me the phone came with a USB cable for connecting to my laptop but mine arrived without it. I called to complain but the chap I spoke to said that his colleague had misinformed me and that the USB cable is an accessory and is not bundled with the phone. However, he apologised for his co-workers incompetance by giving me two months free line rental and calls (worth £30). I was very grateful because I just bought the USB cable on ebay for £5.